Terms of purchase

  1. Equisafe AB, 556161-6821

  • If you wish to contact us, send an email to info@equisafe.se with your enquiry and contact details, and we will get back to you shortly.

  1. Order

  • Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all information about the products, price, billing address, and delivery address.

  • If there is anything wrong with the order confirmation, contact us immediately by email at info@equisafe.se.

  1. Delivery

  • Our normal delivery times are 3-7 days. NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.

  • If delivery delays occur without us having notified you of a longer delivery time, you should contact us at: info@equisafe.se.

  1. Prices

  • All prices in the store are stated in SEK and include 25% VAT.

  • We reserve the right to adjust prices due to supplier price changes, printing errors in the price list, and pricing errors resulting from incorrect information.

  1. Right of withdrawal

  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the time you receive an item you have ordered.

    5.1     When exercising your right of withdrawal: 

  • You must notify us that you wish to withdraw from the purchase. The notification must be sent to us at info@equisafe.se. Your notification must clearly state your name, address, email address, order number, and which goods the return concerns.

  • You should return the products to us immediately and no later than within the statutory 14 days after notifying us of your withdrawal.

  • You are responsible for return shipping, delivery, and the condition of the products upon return. The products should therefore be sent well-packaged and in their original packaging.

  • We reserve the right to deduct an amount corresponding to the reduction in value compared with the product's original value if the product has been used or damaged.

    5.2     The right of withdrawal does not apply to:

  • Products that have been sealed for health or hygiene reasons and whose seal has been broken by you.

  • Products that are sealed audio or video recordings and whose seal has been broken by you.

  • Custom-made products that have been tailored specifically for you or have a clear personal character according to your wishes.

  • Services that have been fully performed and for which you have expressly consented to the service beginning without a right of withdrawal.

  • Goods that are liable to deteriorate quickly, such as food.

  • Single issues of newspapers or magazines.

    For more information about the statutory right of withdrawal, see     here.

  1. Complaints and claims

  • We inspect all products before they are shipped to you. If the product is nevertheless damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.

  • You must always contact us for approval before returning a defective product.

  • The complaint must be submitted immediately after the defect has been discovered.

    6.1     How do you make a complaint?

  • Any errors or defects must always be reported to info@equisafe.se, stating your name, address, email address, order number, and a description of the defect.

  • If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.

  • We reserve the right to reject a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the National Board for Consumer Disputes; see arn.se.

  1. Limitation of Liability 

  • We accept no liability for indirect damages that may arise due to the product.

  • We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). Such circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or failed delivery from a supplier.

  • Furthermore, we accept no responsibility for any changes to products/product characteristics made by the respective supplier or for other factors beyond our control.

  1. Product Information

  • We reserve the right to correct any typographical errors on this website and to sell out of products. We do not guarantee that the images accurately depict the products' exact appearance, as some color variation may occur depending on the monitor, photo quality, and resolution. We always strive to present the products as accurately as possible.

  1. Cookie Information

  • Under the Electronic Communications Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority's website.

  1. Personal data

  • By shopping with Equisafe AB, you accept our privacy policy and our processing of your personal data. We protect your privacy and do not collect more data than necessary to process your order. We never sell or transfer your data to third parties without a legal basis.

  • Equisafe AB is responsible for processing the personal data you have provided to us as a customer. We process your personal data to manage your order and when you have requested newsletters or promotional offers - to tailor our marketing to your individual needs.

  • The following information is a summary of how we, in accordance with General Data Protection Regulation (GDPR) stores and processes your data.

  • 10.1 What is personal data?
    Personal data is any information that can be directly or indirectly attributed to a natural person.

  • 10.2 What information do we store?
    To manage your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address, and purchase history.

  • Your data is stored for as long as we have a legal basis for processing it, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

  • 10.3 Legal basis
    In connection with a purchase, your personal data is processed to fulfill the agreement with you.
    Marketing, campaigns, and similar communications are sent with your consent.

  • 10.4 What information is shared and for what purpose?
    10.4.1 Payment provider

  • When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and telephone number. If you choose to pay by invoice, your national identification number is also stored by the payment provider. The information is stored to complete the purchase and protect the parties against fraud.
    The payment providers (payment services) we use are: Klarna, Nets.

  • 10.4.2 Payment provider
    To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes your first name, last name, and delivery address. Your email address and/or mobile number may also be shared with the shipping company for notification purposes.
    The shipping companies we work with are: DHL / Schenker.

  • 10.4.3 Newsletters
    If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
    We use it to send newsletters.

  • 10.5 The right of access
    You have the right to receive an extract of all information we hold about you. Extracts are delivered electronically in a readable format.

  • 10.6 The right to rectification
    You have the right to ask us to update inaccurate information or supplement incomplete information.

  • 10.7 The right to be forgotten
    You may request the deletion of data concerning you at any time. There are limited exceptions to the right to erasure, such as when the data must be retained to comply with a legal obligation (for example, under the Swedish Accounting Act).

  • 10.8 Data protection officer
    Getriding Sweden AB is responsible for storing and processing personal data in the online store and ensures that the regulations are followed.

  • 10.9 How we protect your personal data
    We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information, such as personal data and passwords, securely.



  1. Amendments to the General Terms and Conditions

  • We reserve the right to amend the terms and conditions at any time. Amendments to the terms and conditions will be published online on the website. The amended terms and conditions are deemed to have been accepted in connection with an order or visit to the website.

  1. Disputes and governing law

  • If a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer may contact the National Board for Consumer Disputes (ARN), see arn.se. Residents of an EU country other than Sweden may submit complaints online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr

  • In the event of a dispute, we follow decisions by the National Board for Consumer Disputes (ARN) or an equivalent dispute resolution body.

  • Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

 

Equisafe AB, company registration no. 556161-6821